Returns Policy

The products we send you, are made just for you, the way you want them.

Whilst we carefully check all products before packing and despatching them to you, if you receive a product that is either incorrect or damaged, you can return these products to us for a replacement, free of charge.

Please contact our customer services team for full details: Contact us


Important Notes:

Please contact our customer services team about the item you wish to return within 14 days of receipt of the item.

Once our team have confirmed that the product can be returned for replacement, you will be asked to return your products back to us in its original undamaged packaging with your full contact details within 14 days of receipt of your item.

We are unable to make refunds for incorrectly measured walls, and we accept no responsibility for defective installation, nor will we accept any consequential loss, refer to full terms and conditions for details.

It is the customers’ responsibility to check the product on receipt and before hanging to a wall surface. We are unable to offer any refunds resulting from incorrect hanging of your products.


Please have the following information to hand if you need to contact us about returning your product:

  • Your order reference
  • Why you want to return the products

For more details, please contact our customer services team for full details at  Contact us